Please read the Terms and Conditions of this
Customer Agreement carefully before you (the customer) make reservations and/or
purchase a tour and/or tour-related products listed on fittour.com. This agreement with help you completely
understand the rights and responsibilities of both yourself and FIT TOUR LTD.
By becoming a fittour.com customer, you agree that you have read, understand
and agree with the following Terms and Conditions, and give irrevocable consent
to be bound by all said Terms and Conditions, including any updates thereto. FIT
TOUR LTD has the right to change the Terms and Conditions, in whole or in part,
at any time with or without notice. FIT TOUR LTD encourages you to print out a copy of this agreement to review and bring it
with you on your trip.
Your Eligibility
You must be an
individual, 18 years of age or older. If you are under 18, you may use Fittour.com
only with involvement of a parent or legal guardian.
Before making
reservations, it is your responsibility to read the fine print associated with
your desired product including, but not limited to, the following sections:
Pricing and its notice, Tour Itinerary, Package Includes, Package Excludes,
Cancellation and Refund Policy, Terms and Conditions, Special Note, etc.. And
you herein state that you have read and fully understand the content of all
fine print and will waive the right to dispute any part of it after your
purchase.
Once you have completed your reservation, it is the customer’s responsibility
to keep all contact information up-to-date.
Standard Reservation
Process and E-Ticket
1. Immediately after
submitting your reservation/order, you will receive a Receipt of Reservation by
email. This Receipt of Reservation does not guarantee seat availability.
2. Within one to two
business days of submitting payment for your reservation/order, you will be
notified via email of your reservation`s confirmation.
3. An E-Ticket will be
sent to you via email after we confirm your reservation and all requirements
and arrangements have been finalized for your tour. Tour details and contact
information for the local tour operator will be included on your E-Tickets for
your convenience and reconfirmation purposes.
4. Simply print out your E-Ticket and present it with your valid photo ID to
your tour guide or at the check-in desk on the day of your departure. E-tickets
will serve as your proof of purchase and a boarding pass. FIT TOUR LTD advises
you to call the local tour operator to reconfirm your flight arrival information
and pick-up schedule before your departure.
fittour.com is the
sole owner of the information collected on this website. We will not sell or
share this information to any outside parties, except as outlined in this
policy. fittour.com collects information from our users at several different
points on our website in order to process reservations and better serve you
with pertinent information. Information collected includes name, shipping
address, billing address, telephone numbers, email address and payment
information such as credit card. fittour.com also requires you to submit a
username and password of your choice for future access to your information.
Your username and password is to remain confidential and you should not share
this information with anyone. FIT TOUR LTD's information practices are further
described in its Privacy and Security Policy. FIT TOUR LTD's
Privacy and Security Policy is part of this Agreement, and you agree that use
of data as described in the Privacy and Security Policy is not an actionable
breach of your privacy or publicity rights.
FIT TOUR LTD strongly
recommends our customers acquire insurance covering medical, trip cancellation,
and baggage, etc. FIT TOUR LTD does not currently offer any travel
arrangements. The tour products listed on fittour.com are operated by
independent tour providers. We act as agent for providers of tours,
transportation, sightseeing and hotel accommodations. FIT TOUR LTD shall be
exempt from any liability in the event of an accident resulting in, but not
limited to, loss or damage of properties, injury to people, death during trip,
delays, irregularities or other occurrences beyond its control. Settlements
will ensue in accordance with rules set by airlines, hotels, buses, etc. You
agree that FIT TOUR LTD will not be liable for any costs or damages arising out
of a dispute or disagreement between you and any participating provider or a
third party for anything that is in any way related to this site or the use of
information contained in this site, and you hereby expressively waive any such
claim against FIT TOUR LTD and its owner, members, officers, directors,
employees, parents, subsidiaries, agents and representatives. FIT TOUR LTD
suggests that due to the Cancellation Policy for your tour and the unexpected
events that can possibly occur, your party would benefit from purchasing Travel Insurance for your
reservation.
Tour Amendments and Cancellation
Tour providers will
try their best to make sure all the tour arrangements will be the same as
planned. However, to ensure safe and secure tours, tour providers reserve the
right to make amendments including altering, postponing and canceling tours due
to weather, transportation, riots and many other uncontrollable circumstances.
Tour providers also reserve the right to cancel the tour prior to departure,
and refund payment if the number of participants is inadequate to form a tour
group.
Tours are escorted by
professional English or bi- or multi-lingual tour guide and/or driver guides.
In order to meet the language needs of the majority of passengers on a tour
coach, tours and/or languages may be combined to enable operation of the tours.
You have the responsibility to inform us of your language needs when you book
the tour online.
You are responsible
for obtaining any travel documents and/or verifying entry requirements
necessary for each country of travel and/or transit on your selected tour
itinerary. Entry laws differ with respect to traveler’s citizenship. FIT TOUR
LTD cannot obtain personal travel documents for customers or assume
responsibility for notice of current requirements on any given country. You are
responsible for any expenses incurred as a result of delays or itinerary
changes related to your lack of appropriate travel documents.
You should strictly
abide by the laws and regulations promulgated by the government of the visiting
country including but not limited to immigration and Customs Laws and
Regulations. FIT TOUR LTD will not be responsible for any penalties due to your
failure to abide by any regulations of the government of the visiting country.
Pricing, Amendment,
Cancellation and Refund Policy
Please be aware all
prices are offered in the currency of United States Dollars. Prices may vary
due to availability. For example, prices may increase during holidays. All
prices are subject to confirmation. Further details about FIT TOUR LTD's cancellation
and refund practices are described in Standard Amendment, Cancellation and Refund
Policy. FIT TOUR LTD's Standard Amendment,
Cancellation and Refund Policy is part of this Agreement, and you agree that
you have read and approve of all its content before making an online
reservation.
Buy 2, Get 1 or 2
Discounted Offers
Offers are provided
and confirmed only on an availability basis. Once confirmed, the reservation
cannot be changed or removed without a Cancellation Fee. If cancellation of
free-fare passenger(s) is made at least seven days before tour departure date,
the reservation will be subject to a $50.00 Amendment Fee plus the amount for
the paid participating travelers. Cancellations within seven days of tour
departure date are subject to the Standard Amendment, Cancellation and Refund
Policy. No-shows on the tour departure date will be assessed a penalty fee
(fees are dependent upon the tour) per passenger, that will be paid in cash by
the other participating travelers of the reservation. This is a mandatory fee
to be collected by the tour guide in order to participate on the tour.
Further details about FIT
TOUR LTD's cancellation and refund practices are described in Standard
Amendment, Cancellation and Refund Policy. FIT TOUR LTD's Standard Amendment,
Cancellation and Refund Policy is part of this Agreement, and you agree that
you have read and approve of all its content before making your online
reservation.
Ticket Sales and
Shipping
Please note that
credit card ticket purchases will only be shipped and delivered to the billing
address associated with the credit card that is used. Guest purchasing through
wire transfer, money order, cashier's checks or cash can arrange delivery to
noted address or hotel. Tickets not received and/or lost in mail will not be
replaced unless insurance is purchased. Ticket(s) usually arrive within seven
days from the date of purchase if office pick-up is not chosen.
1) Delivery to
friend's/relative's address: Guest bears the responsibility of noting the
recipient (collector) and recipient's phone number (collector's phone number)
when completing the shipping information during the checkout process. Tickets
can only be delivered within the United States.
2) Delivery to Hotel: Guest bears the responsibility of noting hotel
name, address, phone number and suite/room number when completing the shipping
information during the checkout process. Tickets can only be delivered within
the United States.
3) Insurance: Insurance is automatically added to ticket purchases
with shipping costing more than $500.00. The additional fee will be added to
the price of the reservation. FIT TOUR LTD automatically adds an insurance
premium to ensure that tickets get to the noted delivery address.
For purchases under $500.00, insurance can be purchased as an option. The
insurance only covers the contents of the parcel until delivery. FIT TOUR LTD
will not send replacement ticket(s) for lost/stolen ticket(s) after they have
been delivered to the noted delivery address.
Airport Transfers/ Flight Information
Flight information
must be provided in order for the airport transfer services to be arranged. At
our discretion, if flight information is not provided or provided last minute,
your reservation will be noted as a self transfer and no airport transfer
services will be arranged. If you decide to self transfer to the tour's first
night's hotel, please inform us at your earliest convenience. If you opt out of
a transfer service, you may reinstate the airport transfer service if
notification to reinstate the service is given well in advance of the tour's
departure. Urgent requests to reinstate airport transfer services cannot be
guaranteed. If a flight is delayed, FIT TOUR LTD/local provider will attempt to
arrange a later airport transfer service, however, this later service is not
guaranteed. If an airport transfer service is not available and cannot be
provided, all guests are responsible for self transferring to the tour's first
night's hotel.
Travel companion
All travel companions
parties agree to take the tour together on their own will and accord.
Disparities financially, culturally, or personally are each party's
responsibility to resolve and must not affect the overall tour in any fashion.
If one party cancels their part of the tour, all additional penalties or
charges associated with the cancellation of the departing party's tour must be
paid by the departing party in full. This ensures the departing party leaves
the attending parties and their tour in good standing.
Travel Companion orders are nonrefundable after the payments have been
submitted by each travel companion party. Travel Companion tours cannot change
departure dates unless all parties consent to the departure date change.
Airport transfers for Travel Companion orders follow the same standards as
airport transfers provided on normal tours. No additional room alteration to a
tour may be made once the tour has been confirmed. Default tour rooms are
standard double rooms with two queen size or full size beds unless otherwise specified.
Additional bedding arrangements will come at additional fees if available and
will be the responsibility of the travel companion party.
All parties herein agree to the policies and bindings of a Travel Companion
bookings and terms and conditions and have agreed to the continuation of the
tour in each party's good faith and understanding. Multiple pick-up locations
and times may not be available for all tours. Travel Companion parties must
decide on one pick-up location to meet at for the tour (for tours offering
pick-up location services) or one airport transfer service time (for tours
offering airport transfer services; one airport and one transfer per party). We
suggest the selected pick-up location to be equidistant from each travel
companion or the selected airport transfer time to be the later of the two
airport arrivals (Early arrival travel companions should wait for the later
arrival travel companion for one transfer).
You hereby waive any
objection you may have to FIT TOUR LTD's use of electronic records with
Discover, MasterCard, Visa, American Express or banks that issue credit cards
should it be necessary for FIT TOUR LTD to respond to a chargeback. You agree
that FIT TOUR LTD does business electronically by email, so email is accepted
as the form of delivery of the services provided by FIT TOUR LTD. You are not
ordering tickets to be delivered in person or by mail, so you agree to accept
email as the form of delivery and instructs Discover, MasterCard, Visa,
American Express and banks that issue credit cards that email delivery
constitutes delivery of services in this transaction.
You agree not to dispute a credit card charge on the basis of services not
rendered if FIT TOUR LTD can prove that the E-Ticket was sent by email (by
providing electronic proof that the E-Ticket was sent at a specific date and
time as recorded by FIT TOUR LTD's computer system, by mail (by providing a
signed statement by the person who deposited the E-Ticket in the United States
Postal Service). You agree that you will not dispute any charge improperly.
This includes filing chargebacks claiming fraud if you claim the name of FIT
TOUR LTD was not recognized by you. In the event you file a chargeback
improperly, you agree to provide a written statement to the credit card company
confirming the charge is correct and should be paid and agree to send a mail at
info@fittour.com.
In the event legal action is necessary for by FIT TOUR LTD to collect money
taken away from FIT TOUR LTD through a chargeback or to collect the Chargeback
Fee, you agree to pay FIT TOUR LTD's legal expenses if FIT TOUR LTD wins the
lawsuit.
Medical Conditions,
Pregnancy and Travel
If you have a medical
condition, or if you are pregnant and considering travel, you must consult with
your doctor before you travel, especially if medical condition requires daily
routine care, urgent care, or your pregnancy is high-risk. You are responsible
for disclosing any related information to us during the check-out process by
adding special comments. You understand FIT TOUR LTD or local provider is not
in a position to provide any medical services or urgent care in the event such
an action may be required. You are liable for any risks, incidences or
consequences incurred during travel. We highly recommend that you purchase
medical insurance and travel insurance before you travel.
We embrace all people,
regardless of colors or physical conditions. One of our goals is to provide
free access and expand travel opportunities for people with special needs in
the United States and abroad. We are exploring more travel products to
accommodate this special population; however, yet, not all the travel products
we currently offer include special accommodations. You are responsible to verify
with us before you book travel to ensure that special arrangement can be made
if it is required for your needs. FIT TOUR LTD or local provider is not liable
for any incidences or consequences incurred during travel or complaints or
lawsuits during or after travel due to your failure to inform us of your
special needs. You also have the responsibility to re-confirm with us, after we
reserve seats for you, that special accommodation will be provided per your
request.
Disclaimer and
Limitation of Liability
FIT TOUR LTD uses
reasonable efforts to have accurate, complete and current information on its
website. However, since travel and tour rates are constantly changing, we do
not warrant that all information is up-to-date or free of technical or
typographical errors. It is the user's responsibility to verify any information
before relying on it. We reserve the right to make changes and updates to any
information contained within this site without prior notice. Access to, and use
of, this website and the content thereof is at the risk of the user. In certain
instances, we have provided links to other websites solely for your
convenience. These sites are not maintained or controlled by FIT TOUR LTD, and
we are not responsible for their content. It is up to you to take precautions
to ensure that whatever you select for your use is free of such items as
viruses, bugs, worms, cancel bots, Trojan horses and other items of a harmful
or destructive nature.
If your contact information, including but not limited to, your email address,
phone number, physical address or other data is incorrect, FIT TOUR LTD will
not assume any liability for information not received by the customer/consumer.
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